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Voice

Make work calls easy and communicate smoothly with Jive Voice, our solution for voice services.

Voice

Make work calls easy and communicate smoothly with Jive Voice, our solution for voice services. We offer this user-friendly phone solution to stay connected to your customers, clients, and colleagues without too many hassles.
Jive is cutting edge, innovative and affordable, and you can tailor this VoIP solution to suit any business. It is entirely cloud-based, Voice over Internet Protocol (VoIP) service that offers Auto attendants, call monitoring, call monitoring, Online PBX controls, conference bridge, and much more.

Auto Attendants

Auto Attendants eliminates the need for an actual person to attend customer calls. An automated attendant can answer callers, prompt for queries, and assist in call routing based on the caller’s requirements.

You can welcome customers with a short message, and then they are directed to their chosen extension. There are unlimited options to create voice messages, and they can be completely customized to fit your needs.

Customers can opt-out of Auto-attendant whenever they want.

Call monitoring

Jive allows you to monitor any call without interruptions. It has three modes, Spy, Whisper, and Barge.
Spy mode lets you listen to a conversation without the knowledge of the agent or customer. In whisper mode, you can talk to the agent without the customer’s knowledge. It is helpful when training a new employee. Finally, in the Barge mode, the monitor can barge into a conversation and can be heard by both parties.

Some features

  • Built to support efficient remote working with simple phone/conferencing set up
  • Get over 80 voice features for affordable monthly rates
  • Set up and activate call schedules for up to one year according to your work routines
  • Analyze and review patterns of incoming and outgoing calls
  • Get unlimited extensions without any extra cost
  • Manage the system in the cloud anytime using an online portal
  • Drag and drop option to plan and allocate calls to different categories
  • Create Ring groups for any team, so that any member can pick up calls when a customer dials an extension.

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